FAQ
General Questions
1. What is Ahmed Digital Product?
Ahmed Digital Product is an online store that offers trendy clothing and high-quality digital products, including software, e-books, and design templates.
2. How do I place an order?
Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Orders & Payments
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and digital wallets for secure transactions.
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4. Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible.
Shipping & Delivery
5. Do you offer worldwide shipping?
Yes, we offer global shipping for our clothing products. However, digital products are available for instant download worldwide.
6. How long does shipping take?
Shipping times vary depending on your location:
- Domestic: 3-7 business days
- International: 7-21 business days
Digital Products
7. How do I access my digital products?
Once purchased, digital products are available for instant download via email or your account dashboard.
8. Are digital products refundable?
Due to the nature of digital goods, we do not offer refunds. Please ensure you review the product details before purchasing.
Returns & Refunds
9. What is your return policy for clothing items?
We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Customers are responsible for return shipping costs.
10. How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are processed within 5-10 business days.
Customer Support
11. How can I contact customer support?
You can reach us via email, live chat, or our contact form on the website. We aim to respond within 24 hours.
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12. Do you offer bulk discounts or wholesale pricing?
Yes, we provide bulk discounts. Please contact us for wholesale inquiries.